Anonymous
map-marker Singapore, Singapore

Wrong item the second time

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I had complaint to Lazada re sending the

wrong item the second time from White Time a red long jacket and same item but in grey cost $27.67 each time.I was too late to get my refund Thae second time I received a child's black blouse.

I away to charity instead.

May I know what is the update after complaint?

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Kok S Ehp

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Verified Reviewer

Check parcel no reply message.

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Lazada Express - Check parcel no reply message.
Lazada Express - Check parcel no reply message. - Image 2
Lazada Express - Check parcel no reply message. - Image 3
Lazada Express - Check parcel no reply message. - Image 4

Parcel i not received. But lazada click received.

When call driver Afiq Ah Lan 0112510**** fake number. Message seller online but no reply message.

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Loss:
$22

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kajang, Selangor

The customer service person was very good and helpful in explaining to me. Thanks

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Lazada Express - The customer service person was very good and helpful in explaining to...
Contains 1 confidential file for company representatives

Hope all your customer service able to understand what exactly happened to the customer and provide clear direction plus guidelines in order to help out or settle customer facing issues.

In my case, dealer cancelled my purchase order after bank transaction due to some dissipate in the price. This was explained by Lazada curt service personnel.

Thanks.

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User's recommendation: Continue your purchase

Joyce C Lzk

Delivery person attitude problem

Lazada Express - Delivery person attitude problem

I never met a service person like this. Very bad and rude attitude, some more simply write her excuses and fake reason on the box.

She never admitted her fault and such a rude attitude, didn't go thru the real service to customer, some more said is consumer fault not to corporate with her well. I hope company will take action on this matter, at least well train in service.

I already show my corporation by given her nearby and easy to reach address for her to send, but unfortunately i saw she written those sentences on my parcel i really feel very disappointed with her attitude. Really really terrible.

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Preferred solution: Hope it never happen again

yaya k Fxw

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Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Status delivery

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Lazada Express - Status delivery
Lazada Express - Status delivery - Image 2
Contains 1 confidential file for company representatives

10 time call customer service lazada so busy, i call check with couries same

my parcel almost 2 week not arrived , status delivery is pending

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Loss:
$88

Preferred solution: Full refund

User's recommendation: bad

Felicia S Qmg

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Verified Reviewer
| map-marker Petaling Jaya, Selangor

APPALING SERVICE

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They made me wait for 11 DAYS for my item and still it did not reach me. The Receive By date was also not updated at all.

So all this while i am just waiting and waiting for my item like an idiot. I had to bombard Lazada's customer service chat function, which is another dumb service, because they give you dumb automated replies. But they actually have customer service personnel monitoring the chat so if you keep messaging them they will suddenly come online to answer your questions personally - how ridiculous is that?? LOL.

Btw, i never got my item - it had to be cancelled.

So i waited 11 days for NOTHING. GREAT JOB LEX EXPRESS!!!!!

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Cons:
  • Staff
  • Bad delivery service
  • Product not delivered

Preferred solution: Full refund

User's recommendation: Stay away for your own good

1 comment
Guest

#bankruptlazada

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kajang, Selangor

Not receive my parcel

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Lazada Express - Not receive my parcel
Lazada Express - Not receive my parcel - Image 2

I was so disappointed with the delivery. How can the delivery man deliver my parcel to an empty factory &;; not just put it in the post box just like that without anyone to sign on it.

If they are unable to find the address, at least give me a call. The driver name is Gunaseelan Nadarajan.

As you can see the 2nd photo is just an empty factory. Please call my hp 017238**** for further inquiry.....Angry Thanks.

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User's recommendation: will not recommend any customers to take LEX courier anymore. Very careless & no responsibility at all.

Anonymous
map-marker Kota Tinggi, Johor

Baling barang

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Lazada Express - Baling barang
Lazada Express - Baling barang - Image 2

Baling barang merata lepastu tulis barang sudah sampai di penerima padahal penerima belum dapat barang..

Penerima terpaksa mencari pulak barang tersebut..

Bukti penghantaran juga tidak sama..

Bukti penghantaran dalam gambar putih tapi setelah mencari bag plastik penghantaran oren..

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User's recommendation: Kalau barang dah sampai call penerima dan ambil gambaq penerima

MuhammadAiman B

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Verified Buyer
|

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Verified Reviewer

Package has not arrived

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Lazada Express - Package has not arrived
Lazada Express - Package has not arrived - Image 2
Lazada Express - Package has not arrived - Image 3
Updated by user Sep 15, 2021

Still won't answer calls and messages. Still haven't received package or refund

Original review Sep 15, 2021

Lazada deliveryman ran away with our package and money. He won't answer calls or messages.

On the website, it has stated that the package was delivered but no package came.

Lazada deliveryman lied to us. Fire him, bring back our package or give us the full refund

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Loss:
$30
Pros:
  • Variety of products
  • Cheap item
Cons:
  • Poor delivery service
  • Product not delivered

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid using online transfer, if possible, pay using card or cash. Be careful of untrustworthy deliverymen

Khoo S Osl

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Verified Reviewer

Rude delivery guy

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Lazada Express - Rude delivery guy

The delivery guy scolded me for wasting his time? *** joke.

He called me once, i answered his call within seconds but he threw tantrum on me like a little child complaining to his mom. Saying that he knocked my door for very long. Is he mad?

Or the company has no training for him? Expecting me to sit on the door side to wait for him?

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Pros:
  • Variety of products
Cons:
  • Bad delivery service

Preferred solution: Let the company propose a solution

Faidzal O

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Verified Reviewer

Sampai sekarang barang saya belum ada penghantaran @ pergerakan.

Sampai bila saya nak tunggu barang saya sampai?? Dari 7 OGOS 2021 tak ada apa-apa perubahan...masih lagi ditempat sama..

Hari ni 14 OGOS 2021,tarikh serahan TERAKHIR sepatutnya saya terima tapi barang masih pending di hub PETALING JAYA..???

So,apa penyelesaiannya???

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ayutthaya, Phra Nakhon Si Ayutthaya

Not real delivery agent.

Terrible . Some guy in a one hundred year old Toyota.

Not a delivery agent.

Boxes damaged.

Goods mishandled. They are the worst:

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User's recommendation: Avoid

FathimaRoshana M

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Verified Reviewer

Deliver my parcel to the wrkng address

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Lazada Express - Deliver my parcel to the wrkng address
Lazada Express - Deliver my parcel to the wrkng address - Image 2

My order has delivered to the wrong address from your EX partner saravanan. No one response me and I am not able to contact any customer support system.

I'm disappointed with the service of EX.

My order number is LXST03367****. Your Ex partner never even call me or send me a msg about the delivery.

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Cons:
  • Staff
  • Product not delivered
  • Delivery service

Preferred solution: Let the company propose a solution

User's recommendation: Plz do not order anything from LEX

IrisMelina J

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Verified Reviewer

Pissed Off

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I would appreciate if Lazada delivery person called the person in the contact details when delivering the parcel rather than delivering it to the wrong house and indicate that the person has received the parcel.

This is so ridiculous and unprofessional way of doing things. SHOPEE DELIVERY IS 100%, far way better than Lazada delivery service.

I hope that Lazada would look into this delivery service!

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Preferred solution: Let the company propose a solution

wan s Ybp
map-marker Bangkok, Bangkok

Extremely slow

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so my friend and i ordered the same thing on the same day on 8/06/21 and now it is the 14/06/21 and still no sign of the delivery whereas my friend got her package about 2-3 days after the order. Dont call yourself 'express' and there is no where to contact them.

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Preferred solution: Deliver product or service ordered

JL L Qdo

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Verified Reviewer

Rude, bad attitude, excuses! unbelievable!

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The courier Mr. Mohammad Affendi Abdul Latif (017-315-****) was late for more than 1 hour to deliver my parcel (Tracking no.; MYMPA05192****), and he tried to leave quietly after placing the parcel on my gate post.

I noticed his arrival, quickly run out and asked him why he tried to left the parcel without ringing my doorbell. With his rude attitude, this is what he replied to me.

"We usually inform customer via Lazada apps, not the doorbell"

When I confront him, he made below excuse.

"I thought if I ring the bell, it will disturb you."

This is my first time to experience such rude and irresponsible courier.

Please also take note that this could be the show-stopper, not only for me, but also for others prospective buyer that wish to purchase higher value item through Lazada in the future

View full review
Pros:
  • Variety of products
  • Cheap item
  • Good customer service- after sakes
Cons:
  • Bad delivery service
  • Lazy staffs
  • Staff need to takecare custmer parcel

Preferred solution: Apology

User's recommendation: Kindly educate your courier, provide them a clear guideline/ SOP on what they should do when deliver something to customer, in this case, ring the doorbell.

About

Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, Lazada Philippines, MoneyGram

Summary

Lazada Express is a Malaysian online store showcasing a large inventory of products. At Lazada Express, customers there are different goods under the following departments: electronics, women’s and men’s fashion, home and living as well as sports, etc. Baby and toys section presents a choice of bay gear, maternity care, dolls, accessories, and puzzle, etc. Lazada Express accepts different payment methods allowing users to pay with RHB, FPX, Alliance Bank, CIMB as well as other major credit cards. Lazada Express uses a number of delivery services collaborating with such firms as Ta Q Bin, BOXit, POS, SKY Net, and GD Ex, etc.

Lazada Express reviews and complaints

Lazada Express is ranked 185 out of 1457 in Transportation and Logistics category

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