Lazada Express Reviews and Complaints | lex.com.my @ Pissed Consumer

Most helpful review

New Reviewer

Jan 10, 2022 yaya k Fxw

Status delivery

1.0

10 time call customer service lazada so busy, i call check with couries same my parcel almost 2 week not arrived , status delivery is pending

User's recommendation: bad.

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#3248133

Location

Kuala Lumpur, Kuala Lumpur

Loss

$88

Preferred solution

Full refund

Jan 13, 2022 PissedConsumer3254362 of Kajang, Malaysia

My package should received by buyer by 10/01/2022 but still missing until now

1.0

my package should received by buyer by 10/01/2022 but still missing until now. MYMPA05471**** still missing woi, what the *** all are you doing? No contact number, no emails, no nothing to chat with actual human that handle the package

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#3254362

Location

Kajang, Selangor

Jan 13, 2022 PissedConsumer3254334 of Kuala Lumpur, Malaysia

Still not receive my parcel

2.0

My parcel had arrived at the distribution center for so many days, but they still did not send out my parcel

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#3254334

Location

Kuala Lumpur, Kuala Lumpur

Pros

Cheap item

Cons

Bad delivery
Staff need to takecare custmer parcel
Slow staff

Preferred solution

Deliver product or service ordered

New Reviewer

Jan 10, 2022 Felicia S Qmg

APPALING SERVICE

1.0

They made me wait for 11 DAYS for my item and still it did not reach me. The Receive By date was also not updated at all. So all this while i am just waiting and waiting for my item like an idiot. I had to bombard Lazada's customer service chat function, which is another dumb service, because they give you dumb automated replies. But they actually have customer service personnel monitoring the chat so if you keep messaging them they will suddenly come online to answer your questions personally - how ridiculous is that?? LOL. Btw, i never got my item - it had to be cancelled. So i waited 11 days for NOTHING. GREAT JOB LEX EXPRESS!!!!!

User's recommendation: Stay away for your own good.

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1 comment

Jan 11, 2022 PissedConsumer2115759 #2115759

#bankruptlazada

0 0

#3248251

Location

Petaling Jaya, Selangor

Cons

Staff
Bad delivery service
Poor delivery service

Preferred solution

Full refund

New Reviewer

Dec 28, 2021 IrisMelina J

Pissed Off

2.4

I would appreciate if Lazada delivery person called the person in the contact details when delivering the parcel rather than delivering it to the wrong house and indicate that the person has received the parcel. This is so ridiculous and unprofessional way of doing things. SHOPEE DELIVERY IS 100%, far way better than Lazada delivery service. I hope that Lazada would look into this delivery service!

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#3204485

Preferred solution

Let the company propose a solution

Dec 17, 2021 PissedConsumer3171431 of Kota Tinggi, Malaysia

Baling barang

1.0

Baling barang merata lepastu tulis barang sudah sampai di penerima padahal penerima belum dapat barang.. Penerima terpaksa mencari pulak barang tersebut.. Bukti penghantaran juga tidak sama.. Bukti penghantaran dalam gambar putih tapi setelah mencari bag plastik penghantaran oren..

User's recommendation: Kalau barang dah sampai call penerima dan ambil gambaq penerima.

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#3171431

Location

Kota Tinggi, Johor

New Reviewer

Dec 16, 2021 JL L Qdo

Rude, bad attitude, excuses! unbelievable!

2.4

The courier Mr. Mohammad Affendi Abdul Latif (017-315-****) was late for more than 1 hour to deliver my parcel (Tracking no.; MYMPA05192****), and he tried to leave quietly after placing the parcel on my gate post. I noticed his arrival, quickly run out and asked him...

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#3164499

Pros

Cheap item
Variety of products
Good customer service- after sakes

Cons

Lazy staffs
Delivery service
Bad delivery service

Preferred solution

Apology

Nov 12, 2021 PissedConsumer3061787 of Kajang, Malaysia

Not receive my parcel

1.0

I was so disappointed with the delivery. How can the delivery man deliver my parcel to an empty factory &;; not just put it in the post box just like that without anyone to sign on it. If they are unable to find the address, at least give me a call. The driver name is Gunaseelan Nadarajan. As you can see the 2nd photo is just an empty factory. Please call my hp 017238**** for further inquiry.....

Thanks.

User's recommendation: will not recommend any customers to take LEX courier anymore. Very careless & no responsibility at all.

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#3061787

Location

Kajang, Selangor

New Reviewer

Oct 28, 2021 Chin A

Sending parcel to wrong address

1.0

My order MYMPA04608**** &;;;;;;;; LXST03826****MY sending to wrong address. This is not the first times happen and also happen before. If rider call us to sign as proof that would not be happen like this. End up I've lose the both parcel, who should I claim for? Attached my house front gate as proof to show different with the rider taken. Looking forward to your prompt reply.

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#3015140

Location

Ayer Itam, Penang

Cons

Staff need to takecare custmer parcel
Bad delivery service
Poor delivery service

Loss

$60

Preferred solution

Apology

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New Reviewer

Oct 21, 2021 Jeffreytan H

Resolved: Sack lex.my courier ridet

3.2

Update by user Oct 21, 2021

Sack the courier rider who handle my parcel.

Original review posted by user Oct 21, 2021

My parcel arrived at seremban hub. The courier rider took my parcel and did not deliver it instead gave excuse of wrong address. My parcel no lxst03606****my. Terminate his servicedo not

User's recommendation: Do not use lex .my courier.

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Resolved

#2993078

Preferred solution

Deliver product or service ordered

New Reviewer

Oct 12, 2021 Khoo S Osl

Rude delivery guy

1.0

The delivery guy scolded me for wasting his time? *** joke. He called me once, i answered his call within seconds but he threw tantrum on me like a little child complaining to his mom. Saying that he knocked my door for very long. Is he mad? Or the company has no training for him? Expecting me to sit on the door side to wait for him?

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#2962548

Service

Lazada Express Delivery Service

Pros

Variety of products

Cons

Bad delivery service

Preferred solution

Let the company propose a solution

New Reviewer

Oct 06, 2021 FathimaRoshana M

Deliver my parcel to the wrkng address

1.0

My order has delivered to the wrong address from your EX partner saravanan. No one response me and I am not able to contact any customer support system. I'm disappointed with the service of EX. My order number is LXST03367****. Your Ex partner never even call me or send me a msg about the delivery.

User's recommendation: Plz do not order anything from LEX.

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#2942113

Cons

Staff
Delivery service
Product not delivered

Preferred solution

Let the company propose a solution

New Reviewer

Oct 04, 2021 Joyce C Lzk

Delivery person attitude problem

I never met a service person like this. Very bad and rude attitude, some more simply write her excuses and fake reason on the box. She never admitted her fault and such a rude attitude, didn't go thru the real service to customer, some more said is consumer fault not to corporate with her well. I hope company will take action on this matter, at least well train in service. I already show my corporation by given her nearby and easy to reach address for her to send, but unfortunately i saw she written those sentences on my parcel i really feel very disappointed with her attitude. Really really terrible.

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#2933543

Preferred solution

Hope it never happen again

New Reviewer

Sep 17, 2021 Kross Zhg

Unnecessary delays

1.0

Status shows it has reached a hub near me 2 days ago but until now still not out for delivery. God knows why.

User's recommendation: Go to Shopee.

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#2878076

Location

Bayan Lepas, Penang

New Reviewer

Sep 15, 2021 MuhammadAiman B

Package has not arrived

2.0

Update by user Sep 15, 2021

Still won't answer calls and messages. Still haven't received package or refund

Original review posted by user Sep 15, 2021

Lazada deliveryman ran away with our package and money. He won't answer calls or messages. On the website, it has stated that the package was delivered but no package came. Lazada deliveryman lied to us. Fire him, bring back our package or give us the full refund

User's recommendation: Avoid using online transfer, if possible, pay using card or cash. Be careful of untrustworthy deliverymen.

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#2874699

Pros

Cheap item
Variety of products

Cons

Poor delivery service
Product not delivered

Loss

$30

Preferred solution

Deliver product or service ordered

New Reviewer

Sep 14, 2021 Cindy Y Jag

Bad service

1.0

Deliver man (Muhammad sahrizan masnawi) didn't even call. Just drop off. Super lazy delivery man. Not once but many times already. Complain to lazada still no action taken. Still the same attitude.

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#2868699

Location

Batu Caves, Selangor

Preferred solution

Don't use this delivery man

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Price Affordability	2/5
Website	2/5
Warranty	2/5
Diversity of Products or Services	2/5
Value for money	2/5

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