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New Reviewer

Status delivery

Lazada Express - Status delivery
Lazada Express - Status delivery
Lazada Express - Status delivery
10 time call customer service lazada so busy, i call check with couries same my parcel almost 2 week not arrived , status delivery is pending

User's recommendation: bad.

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ID
#3248133 Review #3248133 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Loss
$88
Preferred solution
Full refund

My package should received by buyer by 10/01/2022 but still missing until now

my package should received by buyer by 10/01/2022 but still missing until now. MYMPA05471**** still missing woi, what the *** all are you doing? No contact number, no emails, no nothing to chat with actual human that handle the package
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ID
#3254362 Review #3254362 is a subjective opinion of poster.
Location
Kajang, Selangor

Still not receive my parcel

My parcel had arrived at the distribution center for so many days, but they still did not send out my parcel
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ID
#3254334 Review #3254334 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Pros
  • Cheap item
Cons
  • Bad delivery
  • Staff need to takecare custmer parcel
  • Slow staff
Preferred solution
Deliver product or service ordered

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New Reviewer

APPALING SERVICE

They made me wait for 11 DAYS for my item and still it did not reach me. The Receive By date was also not updated at all. So all this while i am just waiting and waiting for my item like an idiot. I had to bombard Lazada's customer service chat function, which is another dumb service, because they give you dumb automated replies. But they actually have customer service personnel monitoring the chat so if you keep messaging them they will suddenly come online to answer your questions personally - how ridiculous is that?? LOL. Btw, i never got my item - it had to be cancelled. So i waited 11 days for NOTHING. GREAT JOB LEX EXPRESS!!!!!

User's recommendation: Stay away for your own good.

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1 comment
#2115759

#bankruptlazada

ID
#3248251 Review #3248251 is a subjective opinion of poster.
Location
Petaling Jaya, Selangor
Cons
  • Staff
  • Bad delivery service
  • Poor delivery service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Pissed Off

I would appreciate if Lazada delivery person called the person in the contact details when delivering the parcel rather than delivering it to the wrong house and indicate that the person has received the parcel. This is so ridiculous and unprofessional way of doing things. SHOPEE DELIVERY IS 100%, far way better than Lazada delivery service. I hope that Lazada would look into this delivery service!
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ID
#3204485 Review #3204485 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Baling barang

Lazada Express - Baling barang
Lazada Express - Baling barang
Baling barang merata lepastu tulis barang sudah sampai di penerima padahal penerima belum dapat barang.. Penerima terpaksa mencari pulak barang tersebut.. Bukti penghantaran juga tidak sama.. Bukti penghantaran dalam gambar putih tapi setelah mencari bag plastik penghantaran oren..

User's recommendation: Kalau barang dah sampai call penerima dan ambil gambaq penerima.

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ID
#3171431 Review #3171431 is a subjective opinion of poster.
Location
Kota Tinggi, Johor

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New Reviewer
The courier Mr. Mohammad Affendi Abdul Latif (017-315-****) was late for more than 1 hour to deliver my parcel (Tracking no.; MYMPA05192****), and he tried to leave quietly after placing the parcel on my gate post. I noticed his arrival, quickly run out and asked him...
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ID
#3164499 Review #3164499 is a subjective opinion of poster.
Pros
  • Cheap item
  • Variety of products
  • Good customer service- after sakes
Cons
  • Lazy staffs
  • Delivery service
  • Bad delivery service
Preferred solution
Apology

Not receive my parcel

Lazada Express - Not receive my parcel
Lazada Express - Not receive my parcel
I was so disappointed with the delivery. How can the delivery man deliver my parcel to an empty factory &;; not just put it in the post box just like that without anyone to sign on it. If they are unable to find the address, at least give me a call. The driver name is Gunaseelan Nadarajan. As you can see the 2nd photo is just an empty factory. Please call my hp 017238**** for further inquiry.....Angry Thanks.

User's recommendation: will not recommend any customers to take LEX courier anymore. Very careless & no responsibility at all.

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ID
#3061787 Review #3061787 is a subjective opinion of poster.
Location
Kajang, Selangor

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Verified Reviewer
New Reviewer

Sending parcel to wrong address

My order MYMPA04608**** &;;;;;;;; LXST03826****MY sending to wrong address. This is not the first times happen and also happen before. If rider call us to sign as proof that would not be happen like this. End up I've lose the both parcel, who should I claim for? Attached my house front gate as proof to show different with the rider taken. Looking forward to your prompt reply.
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ID
#3015140 Review #3015140 is a subjective opinion of poster.
Location
Ayer Itam, Penang
Cons
  • Staff need to takecare custmer parcel
  • Bad delivery service
  • Poor delivery service
Loss
$60
Preferred solution
Apology
New Reviewer

Resolved: Sack lex.my courier ridet

Update by user Oct 21, 2021

Sack the courier rider who handle my parcel.

Original review posted by user Oct 21, 2021
My parcel arrived at seremban hub. The courier rider took my parcel and did not deliver it instead gave excuse of wrong address. My parcel no lxst03606****my. Terminate his servicedo not

User's recommendation: Do not use lex .my courier.

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Resolved
ID
#2993078 Review #2993078 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Rude delivery guy

Lazada Express - Rude delivery guy
The delivery guy scolded me for wasting his time? *** joke. He called me once, i answered his call within seconds but he threw tantrum on me like a little child complaining to his mom. Saying that he knocked my door for very long. Is he mad? Or the company has no training for him? Expecting me to sit on the door side to wait for him?
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ID
#2962548 Review #2962548 is a subjective opinion of poster.
Service
Lazada Express Delivery Service
Pros
  • Variety of products
Cons
  • Bad delivery service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Deliver my parcel to the wrkng address

Lazada Express - Deliver my parcel to the wrkng address
Lazada Express - Deliver my parcel to the wrkng address
My order has delivered to the wrong address from your EX partner saravanan. No one response me and I am not able to contact any customer support system. I'm disappointed with the service of EX. My order number is LXST03367****. Your Ex partner never even call me or send me a msg about the delivery.

User's recommendation: Plz do not order anything from LEX.

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ID
#2942113 Review #2942113 is a subjective opinion of poster.
Cons
  • Staff
  • Delivery service
  • Product not delivered
Preferred solution
Let the company propose a solution
New Reviewer

Delivery person attitude problem

Lazada Express - Delivery person attitude problem
I never met a service person like this. Very bad and rude attitude, some more simply write her excuses and fake reason on the box. She never admitted her fault and such a rude attitude, didn't go thru the real service to customer, some more said is consumer fault not to corporate with her well. I hope company will take action on this matter, at least well train in service. I already show my corporation by given her nearby and easy to reach address for her to send, but unfortunately i saw she written those sentences on my parcel i really feel very disappointed with her attitude. Really really terrible.
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ID
#2933543 Review #2933543 is a subjective opinion of poster.
Preferred solution
Hope it never happen again

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Verified Reviewer
New Reviewer

Unnecessary delays

Status shows it has reached a hub near me 2 days ago but until now still not out for delivery. God knows why.

User's recommendation: Go to Shopee.

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ID
#2878076 Review #2878076 is a subjective opinion of poster.
Location
Bayan Lepas, Penang

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Verified Reviewer
New Reviewer

Package has not arrived

Lazada Express - Package has not arrived
Lazada Express - Package has not arrived
Lazada Express - Package has not arrived
Update by user Sep 15, 2021

Still won't answer calls and messages. Still haven't received package or refund

Original review posted by user Sep 15, 2021
Lazada deliveryman ran away with our package and money. He won't answer calls or messages. On the website, it has stated that the package was delivered but no package came. Lazada deliveryman lied to us. Fire him, bring back our package or give us the full refund

User's recommendation: Avoid using online transfer, if possible, pay using card or cash. Be careful of untrustworthy deliverymen.

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ID
#2874699 Review #2874699 is a subjective opinion of poster.
Pros
  • Cheap item
  • Variety of products
Cons
  • Poor delivery service
  • Product not delivered
Loss
$30
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Bad service

Deliver man (Muhammad sahrizan masnawi) didn't even call. Just drop off. Super lazy delivery man. Not once but many times already. Complain to lazada still no action taken. Still the same attitude.
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ID
#2868699 Review #2868699 is a subjective opinion of poster.
Location
Batu Caves, Selangor
Preferred solution
Don't use this delivery man

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